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Introduction
Welcome to Ballybofey Florist (“we,” “our,” “us”). By accessing or using our website, products, and services, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order. If you do not agree, you should not use our site or services.
Orders
All orders are subject to availability and confirmation of payment. By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order if fraudulent, suspicious, or incorrect information is detected.
Products & Substitutions
Flowers are seasonal and natural products; colors, sizes, and availability may vary.
If a specific flower or item is unavailable, we may substitute it with a product of equal or greater value while maintaining the overall look and feel of the arrangement.
Pricing & Payment
All prices are listed in EUR (€) and include applicable taxes unless stated otherwise. Payment must be made in full at the time of purchase through our accepted secure methods, such as Dojo or PayPal. Ballybofey Florist We reserve the right to change prices without prior notice—confirmed orders will not be affected.
Delivery
We offer delivery locally within a 12-mile radius of Ballybofey for a fee of €15.00. While we make every effort to deliver on the requested date and time, delays may occur due to circumstances beyond our control (e.g., weather, traffic, supply issues). If no one is available to receive the delivery, we may leave the flowers with a neighbour, at a reception, or in a safe location, unless you request otherwise.
Cancellations & Refunds
Due to the perishable nature of flowers, refunds are not guaranteed once the order has been prepared or dispatched, unless the product is faulty or not as described.
If you are dissatisfied with your order, please contact us within 24 hours of delivery; we will do our best to resolve the issue.
Website Use
If you are an existing customer, we may contact you from time to time (by e-mail, mail, telephone, SMS or other means) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new or existing customer, and where you permit selected third parties to use your personal information, we (or they) will contact you by e-mail, mail, telephone, SMS or other means.
Liability
We will not be liable for delays or failures caused by events outside our reasonable control.
To the maximum extent permitted by law, our liability for any claim relating to our products or services will not exceed the amount paid for the relevant order.
Privacy & Marketing
Your personal information will be collected, used, and stored in accordance with our Privacy and Cookie Policy. By placing an order, you consent to such processing.
Business Hours & Contact Us
Business Hours:
- Monday – Saturday: 9:00 am – 6:00 pm
- Sunday: Closed
- Closed on Bank Holidays
For any questions about these Terms & Conditions, please contact us:
Ballybofey Florist
Unit 1A, Shopping Complex, Ballybofey, Co. Donegal
Phone: 074 9130028
Email: customer.service@ballybofeyflorist.ie
Changes to Terms
We reserve the right to update or amend these Terms & Conditions at any time. Changes will be effective once posted on our website. Continued use of our services constitutes acceptance of the updated terms.